Talk:Game Updates/@comment-5151467-20160103012508/@comment-5160912-20160105180438

Nuwonda, I too feel you pain. I have been experiencing instabilities like this for a long time. Actually there were a couple of events that I almost missed entirely. Thankfully BFS has given second chances to get the items that I missed (including the Relic of the Epics).

I have tried a number of things to relieve the crashing issues (including talking to BFS customer service, of course, and trying different devices and different networks) without much if any success. (I don't think it is worth going through details here.) Typically the "Connection Error" is intended to indicate that there is a problem with the quality of your internet connection with the BFS server farm, so you might want to start there. Try rebooting your router hardware. But I am sure that there is something else which triggers this error as well. And the only thing I suggest (other than sending a message to BFS) is to be persistent. I have found that trying multiple times from a fresh reboot gets you back in after awhile.

It may be agrevated by having a large gifts list, I know that when I get gifts from all my friends I have to collect them one at a time, quickly, or the game crashes like you are reporting; but I can usually get back in after an attempt or two. Also, I haven't been able to collect hats for quite awhile, I just get the black screen that takes the OS time to recover from.

Keep trying though.