Talk:Game Updates/@comment-37962229-20190414203749

Here;s the response I got from Brandy

Hello,

I'm sorry to hear you are having trouble! I'm sorry but we're unable to find any issue with the videos playing in your park on our device. Please follow the steps below to reset your advertising ID and let us know if this does not resolve the issue.

How to reset your advertising ID on an iOS device:

Tap the Settings icon Tap "Privacy", then tap "Advertising" Tap "Rest Advertising Identifier" Best Regards, Brandy

Please note we will never ask for any of your account passwords information, your security is paramount to us.

We are proud to be a Colorado-based team providing support Monday through Friday

I’m totally unsatisfied with the response.