Talk:FAQ/@comment-82.44.17.78-20130119132850/@comment-4953688-20130125082049

This is an issue which has been known to occur on many Android devices, including my own. There are a couple possible causes for this, the first being some distributions of Android 4.1/4.2 (Jelly Bean). My Galaxy Nexus is running Android 4.2.1 and is completely incapable of playing DragonVale.

I have also been in contact with a person who has the same problem as me, who contacted Backflip, providing details of the bug. Their response was that his custom ROM was the problem, stating that "many custom ROMs may fail when attempting to connect to DragonVale servers, and some devices running such ROMs are incapable of properly rendering the graphics used in-game."

Backflip have neglected to mention whether or not a fix is coming for this issue, but I can only imagine that they would be.

Hope I've helped, and I'm sorry to hear that you're unable to play.