Talk:Dragons/@comment-26045487-20140126180041/@comment-24141966-20140218041039

you should not ever have to start DV from scratch, since it is backed up on the bfs server through gc or fb. bfs suggests:

Your game is backed up on the bfs server and is played through gc or fb. you can got to apps, click on dragonvale and clear out the cache. Do a hard reset on your device. Then check that you are signed in to gc or fb and delete DV and reinstall the game, see if that helps. If you do not wish to do that and keep having problems, go to https://support.backflipstudios.com/home click on email link, be sure to include your GC id and/or face book(you find it in the address line after you click on your name in the top line on the very right of your face book login, copy and include in email) and the name of your device so they can reply quicker.