Talk:Game Updates/@comment-37962229-20190210185024/@comment-33104098-20190211060708

Did the counter at the top reset to 1? If so, sounds like you probably hit the same issue as Arrowyn. Contacting BFS is the right thing to do. It may take some time though as support cannot solve it and need their dev team to look at it.

Hope these links work, for your reference:

https://dragonvale.fandom.com/wiki/Talk:Game_Updates/@comment-5690509-20190122004511

https://dragonvale.fandom.com/wiki/Talk:Game_Updates/@comment-5690509-20190131020213