Talk:Game Updates/@comment-6656436-20130508024854/@comment-60.240.68.239-20130508040730

So one moment you're told that Amazon doesn't have the update, and the next moment you're told that they do, then you're told again that they don't, and you still think Amazon shouldn't bear any blame here? They sound very unreliable. I wouldn't be surprised if that last email came from someone who didn't bother to look it up, or perhaps that Amazon did receive the update but lost it somehow.

I know more about IT than many people, because it's my family's business. Some files can seemingly vanish from the database due to connectivity problems, software problems, overwrites, system crashes, etc. As a result, it's not uncommon to find that support staff don't actually know what's going on - hence the confusion from Amazon's responses. That would also explain the silence from Backflip, who may not know what's going on any more than we do. They undoubtedly intended to submit the update at the same time as iOS and Android, since there's no reason why they would suddenly break the policy of synchronising the game updates for all three platforms. If they hadn't submitted the update, then of course they would have been obligated to inform us that glitches or other issues were holding it back. But did Amazon actually receive the update? Have they lost it? Has Amazon contacted Backflip about this issue? Is eight days of delay perhaps a short enough period of time to be within the bounds of reason?

How can you, King, as a total outsider, have any clue where the blame lies? Are you really prepared to trust Amazon's support staff emails? Perhaps nobody can be trusted in corporate bodies any more...