Talk:Game Updates/@comment-27921111-20170302032004

One of the best things about BFS is their generosity towards their players. When there is an error, they are always so polite and apologize for any inconveniences that bugs may have caused, and even sometimes give gems or other in-game items to compensate for it.

For example, there were the 25 gems today for the ad issue. During the first Candy Bash, there was an error where some players lost some of their candy, and BFS gifted them the next prize that they would have unlocked. They didn't just restore the lost candy- they gave us a free event reward to apologize for the glitch. I would not have gotten the Spooky Island Theme if it was not for their generosity.

Thank you BFS for the gems, the event rewards, and all the other things you have given us players to make up for inconveniences. Thank you for having such great customer service when larger glitches do things like delete our game progress or mess up our in-app purchases. (I have lost my DV progress twice, and BFS has restored it for me both times) Thank you for being as loyal to your players as we are to your games.