Talk:Game Updates/@comment-5071397-20120605095450/@comment-4756055-20120605122931

Swablueme, you've written a very thoughtful and well-spoken entry. After reading it early this morning, I took a bit of time and thought about the whole issue.

Let's imagine that you're a decision-maker at BFS. You think initially that you can sell lots of gems by pricing some high-end items very high. Unfortunately, the price is really more than the market will bear and sales aren't what you would have hoped. You do what most businesses do in such a situation: You lower the price to spur sales. This is a business decision; it's not personal, folks.

Most businesses won't give you a rebate if something you pruchased at full price goes on sale a few days later. That being said, it would be a PR coup if BFS were to refund the extra gems (gems, not $...) spent on the full-priced upgrades. But...there is very little precedent in the business world for doing such a thing. (Sales people at Nordstroms will tell you that shoes are going on sale in a short while and ask if would you like them to hold your purchase until the sales starts, but that kind of behavior isn't very common at all.)

BFS, I want to say "thank you" for a great game. The fact that you are paying attention to your customers and adjusting business/marketing strategies as necessary bodes very well for the continued health of the company. Please keep updating the game; most of us are trully very happy with it.