Talk:Eggs/@comment-174.84.215.196-20120524010138/@comment-4756055-20120524034837

Not loading is a tricky problem to debug. The most recent update doesn't seem to run at all on some of the very old devices. Perhaps a device hasn't been upgraded to the most recent version of iOS or perhaps the device's memory is running out of room and this new, larger version of the game will not longer fit in memory along with all the other apps running.

Then there's the issue of Internet congestion. This depends not only on the load on the BFS studios, but on the load with your Internet service. Are you using Wi-Fi or 3G/4G?

When I use 3G at the college where I teach, I can only load the game on my iPhone in the early morning. After about 9:30, the cell band gets so overloaded with college students who are texting that Dragonvale won't load. The minute I get beyond the campus cell tower's range, everything is fine. (Can't use Wi-Fi on campus because it requires a VPN, and Dragonvale doesn't play nice with VPNs.)

If you're using a Wi-Fi signal that is coming from a cable service, you might see trouble in the late afternoon, when the cable is very busy.

None of this is under BFS's control, of course, and it can be very hard to figure out exactly where the congestion is occurring. It could even be a combination of factors.