Talk:Game Updates/@comment-98.122.49.200-20120714234318/@comment-4848183-20120715095824

It sounds like you need to contact Backflip Studios' Support. They can be reached at support@backflipstudios.com. They ask that you make sure to tell them the game and the type of equipment (iPhone, iPad, etc). I would suggest including screenshots of the error messages, and explaining clearly that her coin balance is not increasing when collecting earnings. If someone other than the user sends the email, they should be sure to include the user's Dragonvale and Gamecenter usernames.

Server error messages are a very different problem than game crashes where the game simply shuts down and returns to the main system screen. Both are important, but the game crashes can be connected with the game, the operating system or even other apps that had been used on the device and closed.