Talk:Game Updates/@comment-13406147-20140128173235

For those who are having problems with buggy operation, here's the response I got from BFS tech support. It didn't address my issue with the choppy, jumpy movement, especially as I have the newest models of iPad and iPhone. But for what its worth, here's what tech support had to say. "(BACKFLIP STUDIOS) Jan 27 14:34 We often get reports of slow connection time, crashes and difficult gameplay from older devices. They have much less RAM Memory than the newer devices so as we continue to expand DragonVale with awesome new Dragons, decorations and effects, more RAM Memory is used. We are constantly working toward optimizing our game for older devices but unfortunately this is not a guaranteed 'fix' or solution. Below I have listed several different steps you can take to optimize your device. Please read through them and if you have any further questions, please reply to this email. 1. Force-quitting Apps: - Press the home button - Press the home button twice (you'll see the tray at the bottom of the screen) - Tap and long hold an App until it starts shaking and a white minus sign in a red bubble will appear. - Tap the minus button on the App - Repeat steps 3 & 4 for as many Apps as necessary - Relaunch DragonVale 2. Uninstall Unused Apps: - Tap and hold on an App until it starts to “wiggle” - Press the X button in the corner to remove the app and all data from your device - BE AWARE: This can permanently delete all data associated with the App if it’s not backed up through other means. 3. Perform a full device reset: - WARNING: THIS SHOULD ONLY BE PERFORMED UNDER THE ADVISEMENT OF APPLE SUPPORT TO PREVENT ANY LOSS OF PERSONAL DATA. - Sometimes a fresh install can resolve many device performance issues, please speak to Apple technical support about the benefits of resetting your device. - To Contact Apple Support follow this link: http://www.apple.com/support/contact/ - PLEASE BE AWARE: Backflip Studios IS NOT RESPONSIBLE for any data lost in this operation and we only advise this as a last resort for a currently supported device.
 * The oldest currently supported devices are iPod 4th Generation Touch, iPhone 3GS, iPhone 4, and iPad 1. Although these devices are still technically supported we often get reports of slow connection time, crashes and difficult gameplay (particularly when visiting the “Social” menu) from these devices.***"

I've sent another inquiry asking if they are working on the choppy movement and lag time when you tap on things. Will post their answer here when I get it.