Talk:Game Updates/@comment-25175720-20200207193522/@comment-25175720-20200207231703

I don’t know that your problem with the optical oracle is the same as mine, so you may not have to go through the same process. You’ll need to send an email to Support from inside the game. It will automatically include all the information about your park and your device, which they will use to diagnose your problem. In the event they do tell you to create a new park, just go ahead and do that, write down the new park’s park ID, and reply email it to them. They take it from there and send you an email when it’s done. My concerns were about listing my connections to my other parks and game friends, what I might have to do if there was a problem and what would happen to my old park. Turns out nothing went wrong, she transferred the data over night and my original park was there next morning just as it always was, with the same name, but fixed. And the new park just sits there in my list of parks at level 7 just as I left it when I created it. It got to level 7 because the game insists on running you through the tutorial before it lets you stop, and the tutorial examples level you up automatically. It doesn’t matter. I’m not playing that park anyway. From my experience, her process worked fine and I need not have worried.